سياسة الاسترداد

At Enfe, customer satisfaction and product quality are our top priorities. Due to the nature of food and nutritional products, we follow strict hygiene and safety standards to ensure every product reaches you in the best possible condition.

General Return Policy

Food, nutritional, and consumable products are generally non-returnable and non-refundable once delivered and accepted by the customer. This policy helps maintain the highest standards of hygiene, safety, and product integrity.

Eligible Cases for Refund, Replacement, or Store Credit

You may be eligible for a refund, replacement, or store credit under the following circumstances:

• The product was damaged during transit.
• You received the wrong product.
• The product does not match the description on our website.
• The product is expired or has an incorrect expiry date.
• The product shows signs of leakage, contamination, tampering, or manufacturing defects.
• The shipping package was significantly damaged, affecting the quality or usability of the product.

All claims are subject to review and approval by Enfe.

Reporting an Issue

Any issue must be reported within 48 hours of delivery. Claims submitted after this period may not be eligible for review.

To help us process your request, please provide:

• Order number
• Product name
• Description of the issue
• Clear photographs of:
  • Product packaging
  • Batch number and expiry date
  • The damaged or affected product
  • The shipping package (if applicable)

Email: me@honfoods.com

Phone / WhatsApp: +971 55 9656123

Non-Eligible Cases

Refunds, replacements, or store credits will not be provided in the following situations:

• The product has been opened, consumed, or partially used.
• Change of mind after purchase.
• Dissatisfaction with taste, flavour, texture, or personal preference.
• Incorrect shipping address or contact information provided by the customer.
• Damage caused after delivery due to improper handling or storage.
• Delivery refusal after shipment for reasons unrelated to product defects or shipping errors. Applicable courier charges may be deducted where applicable.
• Products purchased during promotional or clearance sales, unless they arrive damaged or incorrect.

Refund Process

Once your claim has been reviewed and approved, your refund will be processed through the original payment method whenever possible.

Please allow approximately 7–14 business days for the refund to appear in your account, depending on your payment provider or financial institution.

If a replacement or store credit is more appropriate, Enfe will communicate the available options during the review process.

Quality Assurance

Every product undergoes quality checks before dispatch. If you believe you have received a defective or compromised product, please contact us as soon as possible so we can investigate and resolve the issue promptly.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

Enfe
Happiness of Nutrition HON Foods LLC
Office # M-11, Bin Shabib Mall
Dubai, United Arab Emirates

Phone: +971 55 9656123
Email: hello@myenfe.com